Who we are
Privacy Policy for Big Toy Automotive
Effective Date: 24-10-2024
At Big Toy Automotive, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our car service center, website, or interact with us in any other capacity. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We may collect the following types of information from you:
- Personal Information: This includes your name, phone number, email address, home address, and vehicle details (make, model, registration number, etc.) when you schedule a service, book an appointment, or make inquiries.
- Payment Information: We collect your payment details when you make a purchase or pay for services.
- Service History: Information regarding your vehicle’s service history, repairs, and maintenance records at Big Toy Automotive.
- Digital Information: Information collected when you visit our website, including IP address, browser type, and browsing activity (through cookies and analytics tools).
2. How We Use Your Information
We use your information for the following purposes:
- Service Fulfillment: To provide the car service you requested, maintain service records, and communicate with you regarding appointments and service updates.
- Customer Support: To respond to inquiries, troubleshoot issues, and provide customer service.
- Payment Processing: To process transactions and issue receipts for payments made at our service center.
- Marketing: With your consent, we may send you promotional emails, offers, or newsletters. You can opt-out of these communications at any time.
- Website Improvement: To improve our website’s functionality and user experience through data analysis and feedback.
3. How We Protect Your Information
We take data security seriously and implement various measures to safeguard your personal information:
- Encryption: Sensitive information, such as payment details, is encrypted during transmission.
- Restricted Access: Only authorized personnel have access to your personal data.
- Secure Storage: Personal information is stored on secure servers with proper access controls.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
- Service Providers: We may share your information with trusted service providers who help us operate our business, such as payment processors or vehicle part suppliers.
- Legal Compliance: We may disclose your information if required by law, such as to comply with a legal process, government request, or court order.
5. Your Rights
You have the right to:
- Access and Update: Request access to or update your personal information at any time.
- Data Deletion: Request that we delete your personal information from our systems, subject to legal or contractual obligations.
- Opt-out: Opt-out of receiving marketing communications by following the instructions in the communication or contacting us directly.
6. Cookies and Website Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you use our site and allow us to personalize your experience. You can choose to disable cookies through your browser settings, but this may affect certain features of our website.
7. Third-Party Links
Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party websites you visit.
8. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
Big Toy Automotive
KH. No. 35/5/2, 65 Feet Road, Meera Kunj, Village, Nilothi, Nangloi, New Delhi, Delhi 110041
Phone: 8588824761
Email: info@bigtoyautomotive.com
By using our services, you agree to the terms of this Privacy Policy.